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Contextual Design : Defining Customer-Centered Systems

By: Karen Holtzblatt Hugh Beyer (Author)

Ksh 10,080.00
Format :

Format(s): DRM PDF

ISBN-13: 9780080503042

Publisher: Elsevier Science

Imprint: Morgan Kaufmann

Publication Date: December 8th, 1997

Country of Publication: US

Language: English

Pages: 496

Physical Edition EAN: 9781558604117

Category: Computer-aided design (CAD) , Software Engineering , Systems analysis & design , Human-computer interaction

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  • Description

  • Author Bio

This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.Contextual Design enables you to+ gather detailed data about how people work and use systems + develop a coherent picture of a whole customer population + generate systems designs from a knowledge of customer work+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions

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