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Managerial Competence within the Tourism and Hospitality Service Industries : Global Cultural Contextual Analysis

By: John Saee (Author)

Ksh 3,600.00
Format :

Format(s): DRM PDF

ISBN-13: 9780203966204

Publisher: Taylor and Francis

Imprint: Routledge

Publication Date: July 1st, 2007

Language: English

Pages: 256

Physical Edition EAN: 9780415488037

Category: , Management & management techniques , Tourism industry , Hospitality industry

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  • Description

  • Author Bio

This book examines cross-cultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the cross-cultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing. Incorporating well-structured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including cross-cultural studies, international business and tourism.

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